Frequently Asked Questions
WHAT IS A GIFT REGISTRY?
A Gift registry is a list of gifts or a wish list full of gifts that you would love your guests, friends, family and well wishers to purchase for you. On celebratory occasions, we know that guests want to buy you gifts to help you celebrate your special day and usher in a new chapter in your life. Having a gift list makes gift giving seamless and hassle-free. SincerelyYours Gift Registry assists engaged couples, birthday celebrants and others marking special occasions to create their dream gift lists. Rest assured, we are here to help at every stage of the journey. You definitely have a lot to look forward to!
ARE WEDDING GIFT LISTS RUDE?
No, gift lists are not rude. And our recent survey shows that up to 71% of people encourage celebrants to have gift registries. We know that our guests, friends and family love to buy gifts for celebrants of occasions, but they don’t always know what the celebrant wants. Gift registries are hassle free and tend to produce a more satisfactory outcome because guests get to purchase the exact gifts the celebrant wants and thus avoid unwanted or duplicated gifts. Don’t forget that our registry link also includes crucial information about the special occasion, such as venue details. So think of this weblink as an online invitation card.
IS THERE A BENEFIT IN SETTING UP A GIFT REGISTRY ONLINE?
Absolutely, for a variety of reasons: Building an Internet registry is easy on all parties. Your guests don’t have to hit the stores, guessing what you want as a gift, and still getting it wrong most of the time. You have all the information to communicate your gift preferences in one place. Don’t forget that our registry link also includes crucial information about the special occasion, such as venue details. So think of this weblink as an invitation card.
CAN WE MAKE A REGISTRY FOR A NON-WEDDING OCCASION?
Yes you can! Including birthdays, retirements, housewarming parties, graduation, college registries, baby and bridal showers registries.
IS THERE A CHARGE FOR THIS SERVICE?
Yes, SincerelyYours adds a 13% average service fee to all products added from external websites and 5% for cash donations to cover the payment gateway fees, cost of shipping, handling and installation where it applies. This fee gets added to the product price shown on your registry.
HOW DOES A GIFT REGISTRY WORK?
To begin the fun part of event planning (e.g, wedding, showers or birthdays), all you need to do is to register as a new user on our website, then start adding items from our products catalogue that you would like to receive as gifts. Choose from over 200 products, and look on our Instagram and blog page for tips on what to include. Next step, make your list yours. Upload a profile photo so your guests recognise your list. Make sure you have a mix of different price points. Also, give your guests lots of choice. Once you have your list perfected, it is time to publish your list and spread the word. Don’t forget, we are here to help your guests too. Then, once your guests have purchased, we notify you after the registry closes (usually 2 weeks after your event). When you have confirmed your list we offer free deliveries nationwide. This is a serious AWOOF deal!.
WHEN SHOULD I SET UP MY REGISTRY?
Most of our registry users typically set it up 2-3 months before their occasion, to give enough time for guests to plan and purchase gifts accordingly. Opening the registry early, gives more chances for guests to use it.
HOW DO I KNOW HOW MUCH TO REGISTER FOR?
Select more gifts than you think you need. It might feel presumptuous, but rather than judging you for being greedy, guests are more likely to become frustrated if they can’t find an item that fits their taste or price point. The only factor that should limit your selection should be what you know you will use, love, and have room for. In other words, don’t sign on for a carving knife if you’re a vegetarian―you just might get it.
WHAT DO YOU PUT ON A GIFT LIST?
The most important thing about building your gift list is to make it fun and unique to you or you and your partner if it’s a wedding registry. You can add almost anything you have ever dreamed of. How about upgrading your cutlery for dinner party hosting, or a set of champagne flutes to raise a toast to your fabulous new married life? Or dreamy cotton bed linen? You can add anything you like. Just remember to vary price points and provide enough variety of options for guests to choose from. To get you started, visit our blog site and instagram page to get inspiration on what to include. Remember you can also add a themed contribution fund (e.g. honeymoon fund) to your gift list.
MY FIANCÉ AND I HAVE DIFFERENT TASTES. HOW SHOULD WE HANDLE OUR WEDDING REGISTRY?
Divide up the list according to interests, so that you both have equal roles to play. If you have a flair for decorating but he’s color-blind, choose the bed linens and let him register for electronics. If he’s the better cook but could not care less what the food is served on, let him pick knives and kitchenware while you select the china and silverware.
CAN I EDIT THE ITEMS ON MY REGISTRY? HOW?
Add and remove items from your registry by logging into your profile and visiting your registry page. Select the registry you would like to manage and use the ‘Remove’ button to take off the items you no longer want. Add products by browsing our website and clicking the ‘Add to Registry’ button when you see something you like.
HOW DO I MANAGE MY GIFT REGISTRY TO AVOID DUPLICATION OF PURCHASED GIFTS
When you select items for your gift registry, it assumes you only want one unit of the item. Therefore when the item is purchased in your registry, it is immediately greyed out with ‘gift purchased’ written underneath, so that the guests/givers know to purchase another item off your registry.
HOW DO I CHOOSE THE RIGHT WORDING FOR GIFT REGISTRIES
Wordings for gift registries can be the most difficult part about your registry. Fear not, we know that your guests will want to give you something you really want to mark your special day and will be relieved that your gift list takes the pressure away, of finding something you really want and need. We advise our couples to ask for gifts in an appreciative way of the guests attending but also make it clear where your list can be found should they feel inclined to purchase a gift. The gift list is especially handy for friends and family that would love to celebrate your special day with you but for certain reasons cannot make it physically. At SincerelyYours Gift Registry, we make it simple and easy for you to inform your guests. You can use our complimentary gift list notification emails to send to guests. We also include wordings in the templates available to create your unique URL.
HOW DO I SHARE MY REGISTRY WITH GUESTS?
Copy the link under your registry title to share on your invites, wedding website or on your social media (e.g. Whatsapp). And rely on your event planner, maid of honor, best man, and parents to pass on the details to inquiring guests.
HOW DO I KNOW WHAT IS BEING PURCHASED AND BY WHO?
Once ready for delivery, we will email you with a list of items that have been purchased from your registry, along with the details of the individuals who have bought them. This will help with your ‘thank-you’ notes to guests later. You can keep track of items that have been purchased from your registry by visiting your registry and observing the ‘Gift purchased’ banner assigned to products. Please remember to send thank you notes to all your guests that used the gift registry.
IS MY PERSONAL INFORMATION, AS WELL AS THAT OF GUESTS WHO PURCHASE GIFTS FOR ME, SAFE?
Yes, completely. All information is confidential, and we treat it as such.
CAN I USE SINCERELYYOURS GIFT REGISTRY FROM MY SMARTPHONE AND/OR TABLET?
You bet! Sincerelyyours.com.ng works great from smartphones, iPads and other tablets as well.
DO GUESTS NEED TO BE REGISTERED ON OUR WEBSITE TO VIEW YOUR REGISTRY?
No they do not. You can choose whether to make your event details and gifts public or private. If your event is public then anyone can view your event details by searching through the "Gift Registries" section on our website. If your event is private, only people you invite via a special link you receive once you create a registry will be able to view your event details.
HOW DO I THANK MY GUESTS FOR THEIR WEDDING GIFTS?
If you have set up a gift registry using SincerelyYours, we send you a list of names and contact details of people that purchased gift items once your registry closes (2 weeks after the event)
IS MY DEBIT/CREDIT CARD INFORMATION SECURE?
Yes, completely. We do not save your credit card data. All of our transactions are channeled through a reliable third party payment gateway (Paystack) that is 100% secure.
WHAT PAYMENT METHODS ARE ACCEPTABLE ON YOUR PLATFORM
Purchasers can pay from any part of the world as long as they have a Visa, MasterCard, or Verve card. There is also an option to pay directly to our bank account if this is more comfortable for you. All you need to do is retrieve our bank account information from the payment page and transfer the value of the item into our account and send a screenshot of the transfer via email or whatsapp. When we confirm this, this would be marked s a successful transaction and we will send an email notification to that effect
HOW DOES A CASH GIFT WORK?
It’s really easy—just add a cash gift to your gift registry list. Your guests can contribute any amount they like via online payments. Remember you can also add a themed contribution fund (e.g. honeymoon fund) to your gift list. We notify you of the funds raised after your registry closes, and transfer the funds to your account as per your preference. We charge an agency fee of 5% on all transactions inclusive of the fee made to the payment gateway. International debit/ credit cards can also be used.
HOW DO I ASK FOR MONEY INSTEAD OF GIFTS?
We know that some celebrants or couples already have all the home necessities and would prefer to list a honeymoon fund. We’ve got you covered! There is an option to include a fund pot as part of the gift items, and so a guest can opt for this if they prefer to give cash of any amount or donate towards a trip/project as opposed to purchasing a gift.
HOW CAN I FIND A REGISTRY?
Use our registries search function and search by either the name or surname of the individual. This will return the most appropriate results.
IS THERE A CHARGE FOR THIS SERVICE?
Yes, SincerelyYours adds a 13% average service fee to all products added from external websites and 5% for cash donations to cover the payment gateway fees, cost of shipping, handling and installation where it applies. This fee gets added to the product price shown on your registry.
CAN I USE SINCERELYYOURS GIFT REGISTRY FROM MY SMARTPHONE AND/OR TABLET?
You bet! Sincerelyyours.com.ng works great from smartphones, iPads and other tablets as well.
DO GUESTS NEED TO BE REGISTERED ON OUR WEBSITE TO VIEW YOUR REGISTRY?
No they do not. You can choose whether to make your event details and gifts public or private. If your event is public then anyone can view your event details by searching through the "Gift Registries" section on our website. If your event is private, only people you invite via a special link you receive once you create a registry will be able to view your event details.
ISN’T IT AWKWARD AND PRESUMPTUOUS TO RECEIVE A GIFT LIST FROM MY FRIEND WHO IS THE CELEBRANT?
Not at all! Good gifts come to those who speak their minds! Your friend is more likely to appreciate the fact you bought them something they really like rather than assume and buy them the work thing they will never get to use or they regift to someone else. The gift registry link can also supplement as an invitation card. It has all the details of the event, RSVP information, and if you do not feel like giving a gift, you can always write a heartfelt message which the celebrant will appreciate too.
WHAT IF A PRODUCT FROM YOUR CATALOGUE GOES OUT OF STOCK?
As is the case with products from our catalogue, our team will inform the celebrant about out of stock products and will give them the option of picking another gift of the same value or convert the value equivalent to cash and transfer it to the celebrant’s bank account.
AFTER RECEIVING A GIFT, I REALISE I DON’T LIKE IT, CAN I RETURN/EXCHANGE IT?
At this moment, we do not accept exchanges or refunds once the items have been sent out for delivery. If the item received is damaged, we can work with the supplier to replace it or issue a refund. Please contact us within 7 days of receipt of the order to work out a reasonable solution.
HOW DOES DELIVERY OF GIFT ITEMS WORK?
Once gifts are purchased by guests from your gift list, the accumulated items will be delivered once the registry closes (usually 2-4 weeks after the event). Before items are sent out for delivery, we contact the celebrant to confirm they are happy for the gift items to be shipped. We also notify them if items are out of stock and replacement alternatives available.
IS THERE A DELIVERY COST TO PAY?
Delivery will take place to your requested address on your requested date, and is free of charge throughout Nigeria – there are no hidden costs.
DO YOU SHIP INTERNATIONALLY?
At this time, we only ship within Nigeria. However, we do accept international credit cards so your international guests can shop from anywhere!
HOW DO I THANK MY GUESTS FOR THEIR WEDDING GIFTS?
If you have set up a gift registry using SincerelyYours, we send you a list of names and contact details of people that purchased gift items once your registry closes (2 weeks after the event)
HOW DO I CLOSE MY REGISTRY?
Once your event is over we will contact you 2 weeks later to inform you about closing the registry. We will also send an email to you confirming delivery timelines and providing you a list of people that purchased gifts and sent messages.
DOES MY ACCOUNT BECOME INACTIVE ONCE MY REGISTRY CLOSES.
Your account remains active indefinitely, as we trust that you will be back to create more gift registries for future occasions.
